Forced smiles while the house is burning
Pros
1. The team is incredibly fun, kind, inclusive and motivated. 2. 5 weeks of training where you can fully focus on learning and have plenty of hands-on experience. 3. Office place made to make you want to spend time there, rather than do HO 4. Company values, especially Customer Support values are right and feel mostly everyone shares them 5. You get to understand food delivery and can use that knowledge to you benefit 6. You can from time to time connect with a client, which is really refreshing and nice.
Cons
1. Work-life balance for full-time is atrocious. Quinyx is set in the way that your free day is scheduled minimally after 5 consecutive work days. That means you never get 2 weekend days in sequence. You do get some free time from doing 4-hour and other types of shifts, but you never get those 2 weekend days you need to actually unwind from all that stress. When I asked how I could get at least two days of free time a week, I was treated as if I was asking for some sort of luxury no one has and was daring to ask for it. Nobody informed us of this during onboarding. 1.a. Another point against work-life balance is that you are expected to check the main team conversation during your free time too. This is a culture across Wolt and is really pervasive. Even when you do go out with your coworkers for a coping beer, all they discuss is work. 2. The work itself is incredibly stressful. One can only expect to take the brunt of all the negativity that arises from people not getting their food on time. But the negativity was really great and not really the fault of Customer Support. The team has virtually no power over delivery time and conditions and can only kiss up and offer refunds. That the system clearly doesn't work isn't addressed, and no apology to the employees is issued ever. 3. While the team is very good at hiding their frustration with humor and all that, they do not know how to address burnout, provide coping mechanisms, or offer help when faced with roadblocks. At times, you are faced with a death-threatening, bigoted, evil client, and while it is clear that the shift leader is supposed to deal with them, they usually just let you handle it because they have no time for you. It would help a lot if there was a culture of exchanging conversations with a colleague based on energy levels. When I have been dealing with night shift snow calamity for 2 days straight, I am not in the mood for an entitled person asking for privileges they have no right to, so I switch the conversation to someone who's in a generous mood and they can deal with him. Nope, you have to finish the conversation from start to finish, god forbid you hurt a pompous person's feelings by apologizing and transferring to a more capable coworker. 4. Fake smiles, while the work is atrocious. When you soon start to lose the illusion that the job is great and that the customers and employees are well taken care of (because how do you have happy customers? You have happy employees), the company doesn't know how to deal with you other than scapegoating. Venting your frustration is strictly forbidden not just when chatting with customers, but internally as well. People start avoiding you like the plague because you are overworked, underpaid, and have no chance to release the stress. There is no way to talk about it with anyone, and then you are just let go because you are just one of many who came and went, drained of your lifeforce and tossed away like leftover food.
