Xerox reviews

3.3

45% would recommend to a friend

(9,135 total reviews)
avatar

Louie Pastor

86% approve of CEO

32% positive business outlook

Xerox has an employee rating of 3.3 out of 5 stars, based on 9,135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

9K reviews
3.0
Dec 21, 2014
Recommend
CEO approval
Business Outlook

Pros

- Great Training! - Decent general manager staff. - Great internal communication - Group moral is great. - Gift card for overtime program is nice. Raises net pay a little. - Reasonable chance to apply for management positions. - Internal values are great. - Great next level support.

Cons

- Unrealistic metrics that cap pay between $9.60 and $10.50/hr, you will almost never ever make $13/hr for more than 30 days. - Poor staffing decisions that lead to months of mandatory overtime and long hold times that will kill your metrics and lead to management getting on your case. - Pay that is below industry and geographic area. - Stress full technical work helping customers for low pay. - Performance metrics leave negative reviews on your score card for about on average a month, two to three weeks if you work like an absolute dog. Also the customer has a chance to ding you every week. - Unreasonable average handle time expectations for role, leaving employees stressed.

1.0
Jul 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Many individual contributors are truly exceptional, talented, hardworking and kind. This company used to be amazing to work for.

Cons

New management (John Visentin, CTO, VP's) do not understand product development. They micromanage without having the technical skills to make sound judgement. Goals are beyond reasonable into pure fantasy. Any pushback or attempt to communicate resource needs are met with toxicity. Management says we are empowered to change outdated processes but then force us to use the outdated processes. Instead of listening to well-developed alternative process plans, management instead enforces extra reporting, reducing the time individual contributors can spend on their value added time. There is an incredible exodus spanning all age groups and skills with no transition plan. HR ignores concerns, even when they are related to business ethics. There are no raises. There is no 401k match. Even when there was a 401k match the match was made in one lump sum the January after the year in question, however multiple times this was retroactively canceled so you could not plan for your retirement. Management has the assumption that anything can be outsourced with no oversight. There is no reward for extreme overtime put in by salaried individuals. Salaried and hourly employees have been asked to cancel their vacations or face repercussions.

1.0
Dec 6, 2017

Don't do it!

Recommend
CEO approval
Business Outlook

Pros

Work environment is alright Benefits just OK

Cons

Management is beyond terrible. Poor leadership skills. Dishonesty

avatar
Xerox Response
8y
Thank you for taking the time to write this review. MOS welcomes all feedback and takes it very seriously. However, we are disappointed to hear your opinion on management. We focus on developing all our people including our management team helping them to be better every day. This type of direct feedback with specific examples helps us to better evaluate where to specifically focus our improvement efforts. We strive to have an environment open to learning and assistance whenever needed. If you have any ideas on how to close the gap between the employees and upper management please let us know. We would love to hear your perspective. Let’s chat! Give us a call! For those candidates reviewing Glassdoor to learn more about working with MOS, we invite you to contact us directly to discuss this. Please feel free to reach out to our recruiters at recruiting@mos-xerox.com for more information
Viewing 16 - 18 of 9,135 Reviews

Glassdoor has 10,145 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.