I applied online. The process took 5 days. I interviewed at AT&T (Raleigh, NC) in Apr 2011
Interview
1st was a phone interview
Asked about previous work experience
2nd was typing test
Had to type at least 30wpm
Test is timed
Those that passed will stay seated
Those that don't will go to another room
3rd drug test
Applied 7/15 on company website received email same day to take a customer service simulated test online.
7/16 received email to come into testing facility for further assessment on 7/18
7/18 took assessment and results were given after testing session ended
7/25 received call for CSA interview scheduled this coming Monday 7/28
8/01 Received call with conditional offer
Interview questions [1]
Question 1
Tell me about a time you had to help a customer who was upset & what did you do to handle the problem
I applied online, about 4 days later they told me that I had to take a assesment that determined my ability to work for them , I passed the online cc audition assesment then they emailed me 2 days later saying that they were holding on site assesment testing sessions. They gave me the list of times and dates that which I could attend , so I emailed them my preference & they emailed me back confirming the time and date. Now I'm just waiting to go do the assesment this week.
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