I applied online. The process took 2 weeks. I interviewed at AT&T (Sacramento, CA) in Sep 2008
Interview
screening was done through a hireright company that did all the background and testing for each candidate. submission of application online, called to interview and test with standard customer service computer program.
Was contacted by phone and told of a test location. Took the test and passed and was called for a phone interview. Was then given a role play interview where I had to sell a yellow page ad to a customer. I was then given a face to face interview and offered the job a few days later.