AT&T Customer Service Representative (CSR) interview questions

When I first applied I had to do an assessment and then they later contacted me to do a recording of myself answering some questions. Then a zoom interview was set up and then they emailed me an offer letter.

My interviewer was great! Super friendly, open, and honest about the job. It is pretty much a sales position, but they were very upfront about that. They are very transparent every step of the way before and after the interview. The whole thing lasted about 45 minutes; asked basic interview questions, situational questions, questions about my process, and how I'd go about certain things. It is a WFH position, so there were questions about proper equipment and how I stay focused and engaged with others in a solitary position. Then there was a two-part role play; one more about customer service and one more focused on sales. I felt really good after the interview and about a week later I got the conditional offer, and then about a week after that (and doing all the background and pre-onboarding stuff) I got the firm offer and start in a month!