AT&T Customer Service Representative (CSR) interview questions

Two in person interviews with a hiring and testing manager. Followed up with a knowledge and skill set test taken in a group setting. Results were available two days later.

Applied online, got an email a few hours later asking me to do an assessment. Consisted of some memory questions and a personality quiz. Got an email a few hours later to schedule a phone screen for a week later. Got a call from a recruiter for the phone screen who went over the position and asked me about my experience after that she scheduled me an interview with the hiring manager. The interview took place 5 days later with two managers at the call center. After that I recieved an email 3 days later saying I got the job based on passing a drug screen and background check. The background check took a week. It is very rigorous so be prepared to have w2s or paystubs handy if they arent able to verifiy past employment. A week later I got an email with my offer letter and start date! Very straightforward process the recruiter is your best friend dont be afraid to call them with any questions you have!