AT&T Customer Service Representative (CSR) interview questions

online application and assessment. interview asking "name a time" questions. contingent offer based on background and drug screening. interview was done in house with two members of management those two managers approved and went to seek out final approval for contingent job offer

STAR interview style. You have to give examples of what you would do given certain scenarios. Give specific examples. You will do fine if you follow that format. It feels lengthy and you also have to pass a test given on a computer first before landing the interview.