I applied through an employee referral. The process took 2 weeks. I interviewed at AT&T in Dec 2012
Interview
There is a 3 step process:
one phone interview, an in-person interview (if you are based in Atlanta-- if not, it'll be another phone interview) , and a final "sales-skills" interview. Plenty of STAR questions, each phone interview took about 30-45 minutes. The final interview is with a manager at the program, and "sales-skills" presentation portion should be 10-15min.
Interview questions [1]
Question 1
The "sales" interview takes some time to complete, as it is a case study and they ask for you to prepare a sales pitch.
I applied through an employee referral. The process took 6 weeks. I interviewed at AT&T
Interview
The entire process was fairly quick. It goes about as long as you want it to go. I started out with a phone interview that covered the basics of the program. That conversation was more about familiarizing me about the program and the potential process. About a week later, I received an email to complete an online personality assessment, and to wait for further instructions. I contacted my recruiter about three days after I did the assessment, where I was informed I qualified for the next stage. The next round in the process served as the typical webcam interview. It featured many typical questions: what are 3 strengths, when have you faced adversity, what has adversity taught you, etc. The final stage of the interview process was the most interesting, as it is a role-play with "potential" AT&T business customers. They change this part frequently so it's hard to prepare for it. Just be familiar with the basics of services and don't freak out. That's the key for this part of the process, demonstrate you can be calm under pressure.
Interview was a cyber interview. Recorded questions and timed 2-3 minute responses. The questions were standard questions such as Reasons for joining the At&t company, your values, your strengths, your weaknesses. I was concerned with the audio and when the hiring manager would receive my replies if i recorded my responses properly but upon my phone call shortly after, everything was done properly.
Interview questions [1]
Question 1
Knowledge of retail or if one had has retail experience before