AT&T interview questions

This is a firm that believes heavily in testing. It starts with the phone interview which will describe the position and give you an opportunity to answer some general background questions. Be very careful to listen to the questions and answer them as asked, it is part of the screening criteria. There was a glitch where I got an automated invitation to appear at a location for testing for the wrong date. You will be provided very specific emailed instructions regarding the procedure on testing day. read it carefully. If you do not follow these guidelines to the letter, you will be screened out. There is then a series of computer administered tests. You can be eliminated at any stage in the proceedings as soon as the results area in. If you pass the screenings, you may be invited back for a group orientation. Be careful, this is also a final interview.

The interview process took about 2 weeks total. I applied online and was emailed to come for testing 4 days later. The testing gauges your knowledge on Customer Service practices, your ability to follow directions, and how well you pay attention to detail. Immediately after testing, we had to wait to find out if we passed. I passed so I was given the address to the actual location I would be working at and was scheduled for an interview that Friday. AT&T's interview is not your typical interview. It is an oral assessment. I was asked a series of questions (about 25) in regards to prior experience, customer service, and knowledge of collections practices. Afterwards I was asked to wait in the lobby while they evaluated my responses. 10 minutes later I was told I passed and congratulated on landing the job. I then took 30 minutes to listen to a rep take calls to get an idea on what I'd be doing. Afterwards I was given a brief tour of the facility and told HR would contact me with the next steps which would include, background check, drug test, and official job offer if I passed those. I was contacted by HR that afternoon and I completed my background check info that evening (which was a Friday) and my drug test was completed the following Monday. By Tuesday all of my results had come back and by Wednesday, I was contacted with a job offer!