I applied online. The process took 2 weeks. I interviewed at AT&T (Ocala, FL) in Jan 2013
Interview
Phone interview done as a group you listen to a speech and are scheduled a day and a time for testing at the end of the call testing is computer based at center mindless computer based day in the life of a CSR you will not need to type well just follow the instructions 2 days later informed of pass and scheduled interview with mang at center. If you can walk in the door without drooling on yourself or making inappropriate comments the job is yours if you want it turn over is high 80% for a reason
I applied online. The process took 3 weeks. I interviewed at AT&T (San Diego, CA) in May 2013
Interview
I met recruiter at a job fair and gave my name and email address. A week later I received an email to apply online. The online application process took several hours to complete due to many detailed questions that required me to dig into my file cabinet going back many years. I also had to answer a series of questions and take two online tests. One was related to the job I was applying for and the other was about my character and values. About a week later I was asked for an interview. It was a group interview with one other person. The interviewer took turns asking us sets of questions and a different person went first each time. The questions were typical interview questions with a few behavioral questions like describe your worst customer experience and how did you handle it. The job was full-time but I was asked if I would be willing to work part-time. The interview lasted about 30-40 minutes. I feel I did well on the interview considering I did not have any sales experience. I did not get a job offer.
Interview questions [1]
Question 1
For me, it was the question about the most difficult customer, because it had been several years since my last job and all my customer experiences were on the telephone.
I applied online. The process took 6 weeks. I interviewed at AT&T
Interview
The resume and online process have to be spot on for AT&T to even consider calling you for an interview. Initially it's a phone interview, then a face to face interview. It can take a long time for them to contact you in between each phase, but it can definitely be worth it. The interviews are standard fare, but they are looking for the top sales people. You have to know how to build value and rapport, and if you can do that with the people you talk to for interviews, you should feel pretty comfortable.