Amazon Customer Service Representative CSR interview questions

I got an email to take an assessment. The assessment was pretty long and took a while. It’s a simulation of work and how you would reply to request, it included multiple choice written and audio clips to submit. I then had a call with a. Recruiter 2 weeks later. The call either the recruiter was straight forward why Amazon? Why are you leaving your current role? Expectations for the rest of the process. First interview with a Amazonian, learn the principles they test based on the principles and how it relates to each pillar. This interview was long, 3-4 questions but all related to one of the pillars and they want a full SMART breakdown of the situation. I got rejected following this call like 5 days later and did not make it to the panel like interview.