Bloomberg Global Customer Support Representative interview questions

After submitting online application i got the call the next day. The phone interview was easy. The questions were: tell us about Bloomberg, our products, competitors, about yourself, what is a good customer service for you, what are three important qualities that a good customer support representative must have? i found all answers on their website and on google. the same day i got an email inviting for inhouse interview in the office in London. I had two interviewers. Both were very nice and friendly. They asked the same questions as on the phone plus how to deal with irate customer, give an example when you had such situation and what were your actions, where do you see yourself in 3 years (suggest to reply - a team leader or head of customer support), why do you want to work at Bloomberg, give an example of a good and bad team work that you had, what do you do if a customer asks you a question and you don't know the answer?