Booking.com Customer Service Executive interview questions

Entretien par téléphone et personnel où l'on m'a posé des questions sur ma personnalité et mes expériences qui pourraient service au poste de service client Entretien par téléphone et personnel où l'on m'a posé des questions sur ma personnalité et mes expériences qui pourraient service au poste de service client

Had an e-mail asking me to pick a few time slots in which I would be free for the telephone interview. When I got the phone call it was someone else as the person was busy. The interview started of with them asking questions about what I knew about the interview to see whether I knew what exactly I had applied for. Then they asked me how I would deal with certain situations.