Booking.com Customer Service Executive interview questions

I applied through the career section on the booking.com website. I waited over two months before I received an email asking if I would be available for a brief phone interview. After replying with the times that I am available (I do not have a set schedule so it was a little difficult) I then received an email letting me know my recruiter was not available at that time and that she would be available sometime a week and a half later. so I requested the day off for the interview. During the phone interview, she asked pretty easy questions (why I'm leaving my current job, why I want to work with booking, what my job duties include in my current job) then told me she would like to proceed with the next step: starting a profile with the staffing company (this position is a temp to hire position) and then I would receive an email with a time to meet for a face-to-face interview. Again that interview ended up being two weeks later, but after a tour of the call center, and a laid-back interview with easy questions, I was offered the position on-the-spot.