Booking.com Customer Service Executive interview questions

First I was contacted by a recruiter, after having submitted a resume, a phone interview followed by a cattle call group interview which lasted two or three hours. We all took tests which measured our English speaking abilities and then a mock customer service issue role play. In the end they made up some bs reason why they don’t think I was suitable for the position.

There is online language test before getting telephone interview. Then I was asked to attend group interview but I could make it so they specially arranged one to one interview for me on Friday morning. There are three steps. First, very easy Chinese language test which only takes 10 minutes then move on to interview with HR, coach and team lead. Finally a telephone call practice to show how you interact with customer. In the afternoon I got a call to inform the offer.