Booking.com Customer Service Representative interview questions

Overall very good experience. We were brought as a group to a room where the recruiter gave information about the company and all the benefits and the role. We were paired in two, then we had to find out about the other person and introduce them to the group, after a short introduction we were given a tour in the company and we had to take an English language test which was not very difficult. Then we were called by one to the other room to answer some basic questions about your experience and skills and then there was a given task to go and sit by the phone, answer the call and solve the customer's issue over the phone. People were friendly and made you feel comfortable.

2 Phone interviews, 2 onsite interviews in which I needed to present myself, my experiences as well as prepare a business case to present infront of booking.com employees. First 1:1 was just about my expereince and what I think my job looks like at booking.com, 2nd interview was business case and discussion about it