I applied online. I interviewed at British Airways (Heathrow, England) in Apr 2018
Interview
I applied online, passed online assessment tests and after I passed I was invited for the assessment day. I could choose from several dates.
The assessment day started with a presentation about the company and after that we started with activities.
Some people started with group activity, for me it was a play role. After the play role I did the group activity.
After that we were waiting for the results of the first part and successful candidates could continue for personal interview.
I applied online. The process took 4 months. I interviewed at British Airways in Mar 2018
Interview
I was extremely impressed with the job interview.
I applied online, and was then invited to complete some psychometric tests. I was convinced I’d be unsuccessful due to not having enough time to complete them, however they must be looking for quality, not quantity. So don’t worry too much.
A few weeks later, I was invited to an assessment day at Heathrow.
There were quite a lot of people, at least 30 - therefore getting everything completed took a bit longer than expected. However the staff were lovely, and so were the interviewers themselves. There’s a lot of sitting around, but that does give you the chance to chat with your potential colleagues and pig out on the free coffee and biscuits!
First of all you are all called into a room, where you’ll be explained the duties of the job, and to complete a short mathematics test. Then you’ll go back out and will have the opportunity to speak to some current staff members, who are not there to interview you but there for everything you need.
Following this, you will complete two role plays one-on-one after preparing for them on a piece of paper.
Then you’ll be called for the main interview.
After this you’ll be waiting around a bit, but then they’ll soon let you know whether you have passed the first round by calling out your name. If you pass, you will be invited to complete another mathematics test (do not rush to complete it all, quality before quantity), and then finally you’ll be tested on language skills if a requirement of the job.
I heard back just over a week later.
Interview questions [2]
Question 1
How have you dealt with an irate customer in the workplace?
I applied online. The process took 2 months. I interviewed at British Airways (Heathrow, England) in Apr 2018
Interview
Applied online, no online assesments, no video interview, just got an email saying I was invited to the Assesment day. Took a rail air bus (£21), BA did not offer to cover costs, all other companies assesment days covered costs of travel. Waiting in the lobby at the Waterside building, between 35-40 applicants were invited to the Assesment day, it really was like cattle stock. We were all given name badges and they collected our documents such as passports and bank statements. Put into colour coded groups (10 per group). Given a presentation by BA staff on the company and about the apprenticeship. After this we (all 40 of us) waited in the waiting area in the assesment centre, for about an hour. No news from anyone at all, just waiting. Finally a lady came and took 2 groups and left the other 2 waiting in the waiting area for another half an hour, then 2 groups came back and swapped. First was a "interview" I put in quotation marks because it wasn't really an interview, complete waste of time. 10 tables dotted around the room with 2 assesors on each table, had 10 minutes with one table and then sent to the next one. Assessors kept looking behind me as if not interested, very rude and looked bored, couldn't create a connection with assessors, just had to move to another table 3 times. Then we were brought back to the waiting area and waited another 30 minutes. Taken to another room where a lady mumbled something like "sorry for the wait we were arranging the tables" Group/roleplay task and then written test where we had to circle grammar mistakes and write a letter. That was the end of the day. Spent most of the day waiting around rather than doing any sort of interviewing or activities. The time set was 8:45am-12 noon, ended up finishing around 1:10pm. Around 40 participants in the morning Assesment, and another 40 in the afternoon Assesment were waiting at reception as we were leaving. I was very disappointed with the lack of organisation and care taken towards this day, especially from a multi-billionaire company that operates in most of the world.