Capita Case Handler interview questions

Read over a letter and point out 14 errors. Sit in a group and discuss how to survive a plane crash by choosing 6 items from a list. No competency questions. No experienced interviewers.

Two simple online tests, one on maths and english and one on entering data, followed by a half day at an assessment centre. The assessment centre consisted of two tests, one on maths and english and the other on spotting errors, both are fairly simple. Following this there is a telephone role playing exercise where you call a customer and have to get details from them, followed by a competency interview for those who are successful.