Capita Customer Service Advisor interview questions

Well I applied online, got an email asking me to send them a day and time in which we can have a phone interview. They then called me and got my details and asked me a few questions such as What skills do you have? What makes god customer service? How to deal with an angry customer? Why work at Capita? Then went in for interview, I had a group assessment (we were being watched on how well we communicated), then a typing test (had to listen to a fake phone call and type down there personal information-graded on how many mistakes we made and time). Then we did a numeracy and literacy test, and then finally did a one-to-one interview. This process took about under 2 hours. I just had this interview today so I'm still waiting for a reply!

Normal 4 rounds are conducted. HR, apti, Sr. HR and Ops and interview process is started......................... ...... ............ ....... .............. .............. . . .... ......... . ............... . ....... ................ . .............. ............. . .............. ...............