Capita Customer Service interview questions

The interview process was straight foward unprofessional and they don't keep there word the face to face interview was a normal interview then they advised originally advised we'd get notified on the day with feedback however the operational manager decided to to ask for another telephone interview even though I've already done one and a face to face and now another telephone interview. Then was advised I would be notified the following day before 5 and I wasn't chased up the HR team to find out that they still haven't made the decision and that they would call on Monday morning still didn't get a call so chased them up again and was told by the recruitment team that it's a no and no feedback. Pure disgrace and unprofessional