Capita Customer Service Representative interview questions

Applied for the position 28 days ago. My application is still showing "in progress." It is not the easy, efficient process I thought it would be. Received no contact whatsoever from Capita. Contacted Capita for feedback and received nothing in return. Applied for a second similar position, which was rejected almost immediately. I'm not sure what to make of the company or the process. They appear to be very impersonal and unprofessional.