(This was the process During covid) video interview with a contact centre manager which lasted roughly 30 minutes - asked questions on background and a few competency questions, was very quick and quite easy
Interview questions [1]
Question 1
What type of vulnerable people might you encounter in the role
I applied online. I interviewed at Capita (London, England) in Sep 2022
Interview
Very quick, easy, effective. They were polite and made sure to check if I had the time and if I was comfortable, which I appreciated. Would apply again if given the chance.
I applied online. I interviewed at Capita (Mumbai) in May 2022
Interview
Utterly pointless, unable to understand the interviewer as he phoned from Mumbai! He didn’t know what to ask and kept disappearing to ask his manager and the questions he did ask were irrelevant to the job.