Good process overall and online system works perfectly fine. I would definitely recommend applying and preparing yourself as there are up to 6-8 questions asked. A good idea would be to research the department you would be working in
Interview questions [1]
Question 1
How confident are you with using different softwares
Initial screening
Telephone call
Video Interview: competency based
Assessment Centre: Written exercise (2 hours to complete), Group Task (You will be in a group of 4-5 attendees with a member of the Capita team. This is a
consensus decision making exercise. You will need paper and a pen for this task.)
I applied in-person. The process took 6 weeks. I interviewed at Capita (London, England) in Oct 2024
Interview
Non what so ever, just had to take ID and pass a DBS. Bottom of the rung role. Multiple people all being processed at the same time. Anyone could get this job. They treat you very draconian and do not trust anyone