I applied online. The process took 1 week. I interviewed at Capita (Rotherham, England) in Dec 2024
Interview
Very simple over Microsoft teams. Easy scenario questions and a general chat about previous experiences in similar environments. Spoke to them about myself and what I could bring to the role.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customer
Smooth & quick... they'll call you on a specific date & make you seated comfortably with offering you tea/coffee & then the process begins & concludes on the same day.
It was straightforward and relaxed. Asked basic questions to know me and then star method questions. Followed by a practical assessment over the next 2 days. It was a 2 panel interview.