Capita interview questions

2 person panel, face to face with presentation. Competency based questions with CV review . Interview was within the operation I ended up working in. Nice offices . Very formal with one person having a full understanding of the technical aspects of role , the other was about the softer account side .

Took place over a day, was a interview, a test and telephone test. I applied as a graduate and the interview does reflect this but other than the telephone test this is not reflected once you are in the job role. The test is maths and word test, the interview is standard asking about previous work history. The telephone test is a call to a pretend customer who has a issue at the bank. You are given a sheet to prep with questions to ask which you put into a order you feel would to appropriate to get the information you are required to capture.