I applied online. The process took 2 weeks. I interviewed at Capita (Edinburgh, Schottland) in Jul 2021
Interview
Typical interview process, personality based questions, competency questions. Pleasant enough experience, lasted no longer than 30 minutes. Performed online as this was during lockdowns. Interviewers were pleasant and professional. Good experience.
Interview questions [1]
Question 1
How would you assist a customer if you are unsure of the answer initially?
Group interview which included hot desking, short one to one interview with hiring manager. Job offer received within a week. Group interview eased the nerves a bit as there was a buzz in the room.
Interview questions [1]
Question 1
Outline highlights of previous experience that are relevant to this role.
I applied online. I interviewed at Capita (Leeds, England)
Interview
When responding to any question the HR staff were using the STAR technique. As such when you respond ensure that you hit each of these 4 points. These are Situation Task Action and Result. The order doesnt matter just hit these 4 points in your response.