I applied through a recruiter. The process took 4 weeks. I interviewed at Capital One (Dallas, TX) in Jun 2014
Interview
Had two brief phone conversation with HR and a senior manager before flying over to TX. The limo took me from the airport to NYLO hotel. Then the next day morning 5 of us were arranged to different rooms and waiting for the interviewers. I was very excited and well prepared but still struggled. I killed my first behavoral round. Until the cases, my two interviewers(VPs) had very heavy Indian accent therefore I couldn't even understand some of the questions. It's very frustrating that you have to really focus on what they said then talk through the problems on your approach. I wasn't sure if I understood correctly. One of them showed a boring look and wasn't interested in my answers at all...Overall, I would say the entire process is just average(better if you can better understand the casers....) Out 5 of us, only 1 person made to the final round. Maybe he was good at the cases or maybe just speaking&knowing the accent lol PLEASE diversify people in the senior management.....Play a fair game.
Interview questions [1]
Question 1
One of the cases was about a shipping company.
They asked many detailed questions(conceptual) after you solved the breakeven.
What does this graph mean?
I applied through an employee referral. The process took 2 months. I interviewed at Capital One (Toronto, ON) in Jun 2014
Interview
The interview process started with verbal and numerical reasoning tests. After successfully passing them, I had a phone interview with a recruiter. My recruiter didn't ask me any technical/case questions on the phone. After passing the phone interview, I was invited to the first round interviews at their office where I had 1 behavioural and 1 case interview. My behavioural wasn't difficult at all or too much different from a usual interview of that type. It's just that the interviewer (another recruiter) asked me 2-3 follow-up questions every time I answered her questions to get a little bit more details which is fine if you are telling a true story. The recruiter was incredibly nice. The second part was a case interview with a manager. Again, he was very helpful, didn't put any pressure at all and was very collaborative encouraging a lot of questions. The case has little to do with consulting case interviews - Capital One doesn't seem to care much about HOW you present but more about WHAT you are saying and how you can solve the problem. I describe the case I had in a separate section. Overall, I really enjoyed the interviews; they are not scary at all. I was invited to the second round interviews but turned it down as I received an offer from another bank.
Interview questions [1]
Question 1
Case – Capital One in the US contemplates the idea of installing more ATMs (next questions come one at a time):
a. Discuss profit drivers for an ATM
b. Assess viability of putting an ATM in a branch that currently doesn't have one
You are then given some data
i. Revenue = $3/customers
ii. 20% are non-customers (have their cards emitted by some other bank, not Capital One)
iii. Cost of connecting to network = $0.1/transaction
iv. Renting an ATM = $5000
v. Question -> how many customers you need to use your ATM in order for it to break even; what is the total profit
You are now supposed to put it together in one equation and solve (I might have missed 1-2 variables)
c. What should be the proportion of customers to non-customers for am ATM to make the same profit as before, if installed in the public place? You are given a few other costs, such as cost of renting a space; some variables from the previous question still apply.
d. Draw a curve that shows the relationships between % of transactions made by non-customers (y-axis) and a total number of transactions made in one ATM (x-axis).
I applied through college or university. The process took 4 weeks. I interviewed at Capital One (Richmond, VA) in Mar 2014
Interview
Very structured interview process. Applied through campus recruiting and was later selected for a phone case interview. I passed the case (found out in under 24 hours) and was invited to interview in Richmond. The Richmond interview consisted of two cases and a behavioral interview. I was then asked to stay for an additional case interview. I received an offer in <24 hours.
The case interviews are unlike consulting interviews; they are more straightforward and usually have a specific quantitative answer. The behavioral interview was very structured; I was given a list of possible questions a day in advance, and three questions were selected from that list.
Overall, I felt very welcome; the recruiters and interviewers were all very friendly.