Capital One Cudtomer Service Representative interview questions

Had a pretty simple phone interview, was called back and offered an in person interview. During the interview, the person doing the interview simulated a call center experience by turning around in the chair, so that you couldn't see their face. Having worked in face to face customer service situations, this was rude, and made me uncomfortable. They should have just called in from a different room .

Submitted an online form/questionnaire answering about 50 questions regarding customer service and work experience. From there I had a phone interview which lasted for about 25 minutes. Discussed what limited experience I had, and gave situational customer service examples and how I would handle them. Followed by an in-person interview that lasted about 45 minutes. Rehashed some of the same questions from the questionnaire and interview.