I applied online. The process took 1 week. I interviewed at Capital One (Richmond, VA) in Mar 2010
Interview
The interview was fairly straightforward, emphasis on knowledge of call center metrics, coaching and leadership abilities. In person is much more difficult than the initial assessments, be prepared and brush up on your responses. The management team will attempt to trip you up on your answers. There seems to be an emphasis on identifying inconsistencies.
Interview questions [1]
Question 1
Talk about a time you were able to persuade someone to see things your way.
The process took 2 weeks. I interviewed at Capital One in Feb 2007
Interview
This was an internal position I applied for, at the time I applied an initial logic test was given, though I don't think that s administered anymore...there is a panel type interview session. The panel is not at the same time though, you are interviewed 1 on 1 by up to four different internal senior managers. These interviews consist of up to four questions, each question seeks a specific competency or behavior. They are all behavioral in nature. Then you are also required to do a role play interview with a member of HR, this is usually done a a VTC or Video Tele Conference.
For the role play there is always a difficult underlying factor you must overcome successfully during your drive for the correct end result
Interview questions [2]
Question 1
Describe a time you had to drive business results without a clear goal being presented to you?