Citi Custimer Service Representative interview questions

Applied for job and received a call about two days later. They had me answer questions regarding my previous employer and the experience. Set up in person interview at the end of the phone call. Was then told that I'd recieve an email confirmation and assessment to complete. Went to 1:1 interview with a manager that following Monday. The interview lasted 30-45m. The manager was very nice and comforting. Had to read a couple paragraphs about the job description, behavioral questions, situational questions, and questions about former employment. The overall experience was relaxed and welcoming.