Citi Customer Service interview questions

Normally, you apply online and they'll call and pre screen you and set up an interview...blah blah. In this case, I applied and was told to come to the Job Fair in Gray, TN to get an on the spot interview. After waiting in line for 4 hours on a Tuesday, I was rescheduled for the following Friday. The interview was relaxed. The manager that conducted it was very nice and shot the breeze or built rapport with me in between questions.

Difficult. A lengthy process with many "what would you do" questions. Walked out of the interview thinking I had the job, three days later received a no offer.