sent my cv to citigroup HR with covering letter, got a telephone interview about a month after, with 3 people interviewing me, asking me funny questions, i prepared myself properly for the interview.
i believe the main person who interviewed me had a small knowledge of the banking industry, because of the 'silly' questions she was asking me(although i was very polite with her).
not saying that bcoz i didnt get the job, but bcoz of the type of questions she was asking me.
some HR officers have no knowledge of the industry they are working in. they just are plain and bland HR officers with no specialisation.
i have 6 years relevant experience in banking and just graduated with Merit with a Master in Banking, at least i know a little bit of what am talking about.