I applied in-person. The process took 5 days. I interviewed at Co-op (Brighton, England) in Feb 2017
Interview
I handed in my CV and they gave me an application form to fill in and give back as soon as possible. I got a call the next day arranging an interview date.
The interview was fairly straightforward and not too formal. I was given a set of three scenario questions (randomised) and I had 10 minutes to prepare answers for them then the interviewer assessed me based on my answers by going through a sheet and ticking things off and prompted me when I was struggling. After that they talked about my available hours, which they seemed to care about more than the actual scenario questions as they wanted someone who was flexible with their time.
Interview questions [7]
Question 1
Someone approaches you complaining about how untidy the bakery was and how the food they wanted was never in stock. How would you handle this?
The area behind the tills is always untidy and your co-workers can't find anything and two of them start to argue in front of the customers. What do you do?
I applied in-person. The process took 2 days. I interviewed at Co-op (London, England) in Nov 2016
Interview
The interview took about 30 minutes. I was asked a couple of questions most of them about how would I react and interact with the customer need and how to improve the Co Op services.I was given like 3 situations..I read them then I answered then I took 2 hours cours and questions on their platform and that was all.
I applied through other source. The process took 3 weeks. I interviewed at Co-op (Antrim, Northern Ireland) in Aug 2016
Interview
I got an application form from my local job centre and got a call within a fortnight to come for an interview that week and found out less than a week after that I had been successful. Process was straightforward and well organised.
Interview questions [1]
Question 1
Name five methods of delivering good customer service