Concentrix Customer Service Representative Customer Service Representative interview questions

I was interviewed way back 2018 and the hiring process went well. i failed the SVAR but they are very considerate. even on my final interview, the interviewer was really kind. she looks intimidating but after the interview she is nice. my experience in this company is really good but the only thing I had a problem was my Team Leader who acts nice but deep inside her attitude is trash. i rather choose to have a senior who is strict and intimidating but deep inside they really cared for you and wants you to improve unlike to those who act nice and kind but they really doesn't care, sarcastic and rude in a way that not all people can noticed.