Concentrix Customer Service Representatives interview questions

i went through consultancy so the rounds were telephonic. ops , and varsant test was there it was alll done at the consultancy only later at mian office typing test was there thats it

2 computer test were given. You're paired with a current employee for 15 mins to listen in on their calls. Group Interview (2 applicants) one interviewer. Who goes back and forth asking questions. Drug test on site! (Mouth swab) Told when training starts and that some one would notify me by email to confirm.