I applied online. The process took 2 days. I interviewed at Concentrix (Logan, OH) in Jul 2015
Interview
I received a first interview over the phone with some basic interview questions and was then told they would like to offer me a second interview. I had a second interview where I answered technical questions and answered questions depicting how I would handle different scenarios.
Interview questions [1]
Question 1
How in the past did you handle an irate customer?
If a customer called with a computer that would not turn on what would you suggest?
Also different question about Mac OS requirements.
I applied online. The process took 2 weeks. I interviewed at Concentrix in Jan 2015
Interview
Upon completing the online application, and passing an hour and a half assessment; the interview process was fast. A recruiter contacted me to schedule an interview over the phone. Once I passed the first interview, they scheduled a second phone interview.
Interview questions [1]
Question 1
The first interview questions assessed my customer service and soft skills. The second interview assessed my knowledge of software, Mac and Windows operating systems.