Straightforward interview- They ask about your experience, tough situations, and experiences where escalation was necessary. They also ask you to complete an assessment where you must pick the best answer in different scenarios.
Interview questions [1]
Question 1
Explain a situation where you were able to help a customer.
the interviewer was very friendly and she asked me to introduce myself and to talk about a hard situation I faced and how to handle an angry customer and the expected salary
Interview was a 15 minute call. Straight forward and was. I wish more companies did mock calls for interviews. They did get back with me fairly quickly (less than 2 days) after interview
Interview questions [1]
Question 1
Tell us about a time you had a difficult call and how you handled it?