Conduent Customer Service Representative (CSR) interview questions

I first did a phone screening. Then I went to their office to interview. At the on-site interview, I was first asked to do a sequence of tests to see if I could type fast enough, and if I could correctly retrieve information from customer's calls; the calls were pre-recorded. Then I went to talk to the manager to go over my resume, why I was interested in the job, and how I could handle pressure and conflict. I got to know more about the position such as training, pay, hours, etc. I realized that this company and position wasn't what I was looking for. I was over qualified and I wouldn't have too much growth.

I saw a job posting saying they were hiring CSR and provided a number to call for an interview. I called the company and set up an interview the next day. I went into their office, completed their application and a basic test, later on I sat with the recruiter and the interview was about 10-15 minutes. After answering her questions I was offered the position and I accepted . Then I was given a paper to complete a drug screen. After that another person called me and provided the start date.