I applied online. The process took 2 months. I interviewed at Deel in Sep 2024
Interview
1. Recruiter Screen (30 mins)
Introductory call with a recruiter.
Questions about:
Your background and experience (book of business, SaaS, etc.)
Why you're interested in Deel.
Salary expectations and availability.
High-level fit for the role and company culture.
2. Hiring Manager Interview (30–45 mins)
Call with the Associate Director or Manager of Customer Success.
Deeper dive into:
Your customer success experience and how you manage your accounts.
Retention, upsells, renewals.
Tools you've used (Salesforce, CS platforms, etc.)
How you handle churn or difficult customer situations.
Why Deel and how you align with their global, remote-first mission.
3. Practical/Case Assignment
May include:
A mock business review or success plan.
Writing a renewal email or support message.
A strategy presentation for customer onboarding or retention.
4. Panel or Cross-functional Interviews
Calls with team members from CS, Product, or RevOps.
Assesses collaboration skills and how you'd work across teams.
I applied through an employee referral. The process took 2 weeks. I interviewed at Deel in Jul 2024
Interview
I was referred by a Deel employee for the Customer Success Manager (CSM) position.
The company recruiter reached out to me promptly, and the initial interview was pleasant but fairly generic, featuring the usual questions like "Why Deel?" and "Why this role?".
The recruiter then arranged an interview with the hiring manager, which was quite disappointing. The hiring manager seemed uninterested and mostly asked rhetorical questions. Despite being a referral and having discussed with the recruiter about being open to any CSM role, I received an automated rejection for a specific position without any feedback. Additionally, my follow-up email to the hiring manager went unanswered.
Overall, the experience was far from satisfactory.
I applied online. The process took 1 week. I interviewed at Deel in Sep 2024
Interview
Estoy escribiendo para compartir comentarios sobre mi experiencia reciente en una entrevista con su empresa, que tuvo lugar hace unos meses. Con 20 años de experiencia profesional, esta entrevista fue una de las menos positivas que he tenido.
La conversación duró alrededor de 10-15 minutos, con una interacción bastante limitada. El entrevistador solo hizo tres preguntas específicas sobre el salario, la visa de trabajo y condiciones generales, pero no se entabló un diálogo significativo sobre el puesto o la empresa, lo cual considero fundamental en una entrevista. Además, cuando hice una pregunta sobre el puesto y su organización, la respuesta que recibí fue algo distante y pareció no abordar adecuadamente mi consulta, aunque estaba tratando de generar una conversación y establecer una conexión.
Como empresa conocida por su enfoque innovador, creo que sería importante priorizar un proceso de contratación más reflexivo y dinámico, asegurándose de que quienes realizan las entrevistas estén capacitados para representar a la empresa de manera adecuada y fomentar conversaciones productivas con los candidatos.
Interview questions [1]
Question 1
Asked about my VISA status and 2 other administrative questions.