I applied online. The process took 3 weeks. I interviewed at FedEx Office (New York, NY) in Apr 2011
Interview
Its was a two step process. First you meet with the manager thats available and then you meet with the district managers for them to approve you. They both have to qualify you for you to get the job. Afterwards, you get a call about 2 weeks or less later. But overall i went to an open house at the time and it was a little stressful.
I applied in-person. The process took 1+ week. I interviewed at FedEx Office (Portland, OR) in Oct 2013
Interview
I was called in a few days after submitting my resume, and the manager seemed legitimately excited to get me in. I went in for the interview and was pleasantly surprised with how smoothly it went. We talked in the managers office for about fifteen minutes, and he asked me a fairly routine set of interview questions. After those he detailed aspects of the company and the specific job I was applying for. It was a very nice interview and I felt welcome there the entire time. There was no haste or impersonal interaction that is present with some companies, and the manager seemed to take actual interest in what I had to say. All in all it was really easy but thorough, and it went on without a hitch.
Interview questions [1]
Question 1
Was there ever a time in your work history that someone was angry with you, and how did you handle it?
I applied online. The process took 2 weeks. I interviewed at FedEx Office (Crystal Lake, IL) in Mar 2009
Interview
Anything from Assistant Manager and above consists of a two step process (three step if you are applying for a promotion within). First, a recruiter contacts you to see if you qualify, if the recruiter feels you qualify, the hiring manager will then contact you. If you are applying from within, the recruiter contacts your current manager before contacting you. The company has a set of questions they ask every applicant (which is downloadable to ALL active team members regardless of title).
Interview questions [1]
Question 1
Nothing is completely unexpected. They ask for specific examples of customer interactions such as "describe a time you had to deal with a dissatisfied customer, how did you handle the situation".