I started off with a phone interview with the manager, which is straightforward if you prepare in advance. I was then called to the office where I met with the manager, and several other staff members, and also went to lunch with some of the associates. The format was structured but there was definitely room for me to ask my own questions and try and turn the interview into more of a conversation.
Overall, be yourself and don't take it too seriously. Do not sound rehearsed, bring some passion into your answers and it will show.
I was impressed with the team and work environment - they were welcoming and friendly and I knew I was hoping for a positive outcome.