Lloyds Banking Group interview questions

I competed an assessment online then after 2 days I got emailed to book an interview. It was in branch with one of the managers which lasted 30min. She asked questions was very friendly made it more of a conversation than interview and at the end she stated one of her colleagues family member applied too to work at the branch so it was obvious I won’t get the job. A bit of a shame considering I have been a customer for 8 years at the bank and had more previous experience than this job would require.