Lloyds Banking Group Customer Service Representative (CSR) interview questions

What qualities and interests are you passionate about that would make you suitable for this role? Please consider the following for your response: what is it that made you apply to Lloyds Banking group specifically? What is it about this role that specifically appeals to you? And why do you feel you will be effective in this role?

Can you give an example of when you have gone the extra mile for a customer, the customer could be be a colleague or friend. Please consider the following in your response: What was the situation? What did you do to go the extra mile? What motivated you to do this and what was the outcome?

Can you give an example of when you have adapted to a change at work or during your education? Please consider: Why was the change introduced? How did you feel about this change and what success or benefit do you have from the change?