Lowe's Home Improvement Customer Service Associate I interview questions

There is an online application that includes basic resume information as well as scenario questions regarding how you would respond in certain real life situations. A few days later HR calls to set up an interview. The interview consisted of twelve longer questions given by the HR manager. The questions were about previous jobs, and how you handled problems in the workplace. When the HR manager finished he/she grabbed the department manager and the same 12 questions were asked. A week later they called and set up a time for a drug test (cheek swab).