Marks & Spencer interview questions

The recruitment process felt quite disorganised. I was invited to interview for a role that had already been filled, so the experience was disappointing and not the best use of time.

The Marks & Spencer retail interview process typically includes an online application, followed by situational judgement and personality tests. Successful candidates attend an interview or assessment centre involving role-play, teamwork tasks, and competency-based questions. Interviewers assess customer service skills, communication, teamwork, and alignment with M&S values and brand standards.