I applied online. The process took 3 days. I interviewed at Marks & Spencer (London, England) in Oct 2025
Interview
Applied specifically for the food section but the questions might be useful for all customer assistant positions hence in this section. Submitted application on a Friday or Saturday night, had a right to work check on Sunday and got an email to book an interview slot on Monday. The system was pretty fast and the communication was clear. When I showed up, the person who was supposed to take my interview wasn't there so apparently a manager took it which was a bit odd. Going off of what everyone said here, I thought it would be a fairly straightforward and short interview with role-related competency questions. Which might have been the case if the interview was taken by the person who was supposed to take it. The manager though came with a chronological script of questions that they used to ask me questions. None of the questions were what was mentioned here and the interview took around 30 mins. It did feel like a conversation with a person you know as everyone says but there were no shop floor exercises or such.
Interview questions [1]
Question 1
- Introduce yourself
- Why Marks and Spencers
- Any previous experience in retail.
- Give an instance where you accepted responsibility for something even when you didn't have to.
- How would you say you stand out from the rest of the people applying for this role and why are you the right person for it.
- Why Marks and Spencers food section
- What do you like about the Marks and Spencers food offerings, any particular product or cuisine or deal.
I don't remember them all but there were questions related to taking leadership, outstanding customer service examples, teamwork examples etc.
I applied online. The process took 2 weeks. I interviewed at Marks & Spencer
Interview
Average interview, manager friendly and easy-going. Was told I would be informed of result within 2 days' time and have since been ghosted for going on 3 weeks. A bit of a waste of time really.
Interview questions [1]
Question 1
Tell us about a time you've delivered excellent customer service.
You walk into a room and are asked to sit where your name is on the table. Then, you take part in a group activity where you pick an item and present it as a team, followed by a one-to-one meeting.
Interview questions [1]
Question 1
The interview was difficult. They asked me questions that are usually expected in a corporate setting rather than a customer-facing role. One of the questions was: ‘Describe a time you made a mistake and took accountability for it.