Marks & Spencer interview questions

It was a really relaxed interview, when I arrived they took me through to the staff room where I chatted to some of the team members for a bit before the proper interview started. The first section was a role play, where they provided you with some information about some products and then pretended to be a customer. It was very straight forward as you were allowed to keep the information on hand so didn't have to worry about remembering everything. It was essentially just to make sure that you are polite and friendly. The second part was a couple of casual questions about my work experience and why I wanted to work there. Overall it was super chilled especially considering I didn't have any prior retail experience.

The job was in the food hall. All applications are online where you also complete an online situational interview which is fine. Face to face interview consists of a role play which would have been fine except the two women interviewing me had no seniority and didn't know what they were doing. I was given no time to look over the information provided for the role play and I was then criticised for not using all of the material! Other than that it was okay, the manager took over later and asked basic work history questions and availability.