Miro Customer Success Manager interview questions

I was first contacted by a recruiter at RealtimeBoard a couple of days after applying in early December. This lead to a phone screening with the recruiter. After the screening, a remote video interview was setup with the Head of Customer success in their Netherlands office. This interview went well, and so the recruiter proceeded to setup a series of three more interviews. Two would be remote, one with the VP of Sales and another with an Account Executive. The third would be an on-site interview at their Los Angeles office with two Customer Success Managers. Due to the holidays in December and conflicting schedules, these interviews were scheduled for a month later. However, they then proceeded to reschedule these interviews not one, not twice, but THREE TIMES. I am generally a very flexible person, but this was ridiculous and showed little respect for my time. I had to reschedule one of my flights getting home from a business trip just so I could accommodate their schedules. They did not ask me to do this, but by the third rescheduling request I was just ready to get it over with. On top of it all, they decided to add a fourth interview which was a remote panel interview with a mock customer quarterly business review. I think the business review is a successful interviewing tool for them, but adding it after all of the other interviews are already scheduled was a bit surprising. The biggest disappointment was the day before the interview I was told that the on-site interview would instead be just more remote video interviews because everyone works from home on Fridays. This was incredibly frustrating because an in-person interview allows for candidates to see the office and interact with their potential future employees in the work space. Having only remote interviews is impersonal and disappointing, especially because I live only 25 minutes from the office itself. After everything was said and done, I went through a total of 6 remote interviews, I never met a single person in the flesh, and I never received an offer. I even had to reach out to them over a week after the final interview just to find out that they were not moving forward with me. They have a lot of work to do in improving their interview process. Candidates will be turned off immediately if you do not show that you respect their time and their investment in the interview process. Don't reschedule so much, make time for an in-person interview, and be timely with your responses if you decide to move forward or not. I wish RealtimeBoard good luck going forward, and I hope that future applicants have a better experience than I did.

I was approached by an external recruiter for the CSM role. We first had a phone call on what the position would be, see if it would be a good fit for both parties. After this I met with several people from RealtimeBoard, both people on the CS team as well as people I would be reporting to. These calls gave me great insight into what working at RealtimeBoard would be. Even though I met with a lot of different people the interview process was very clear and went super swiftly.