ServiceTitan Customer Success Manager interview questions

The first screening interview was with HR/Recruiter and she was absolutely fantastic. She was energetic and very well spoken. Knowledgeable about the company and excited about the culture. Unfortunately, the hiring manager was far less than and seemed like I was literally taking up her time. It was extremely clear, from the start, she had absolutely no interest in speaking to me. She really struggled with answering my questions. I asked what she would like to see the person in this role accomplish in 30 days and she told me it would take at least 30 days to learn the software because it was so 'sophisticated'. So, let's translate, your system is far too difficult to use and you just indicted your product team by saying so. Also, she was completely unfamiliar with success metrics and the NPS process. Certainly did not instill confidence this was a progressive company. I would say if you're a junior level individual this may be a good fit but not for a seasoned professional.