I applied through college or university. The process took 1 week. I interviewed at SupportYourApp in May 2025
Interview
Similar to what others have said. Very long exausting process. Get declined but then suggest you another position (bait and switch) and then make you compelte all the testing, screenshots, computer specs, etc - Interview was simple and then they give you a long powerpoint presentation.
Overall seemed very promising but one thing that stook out multiple times throut the emails and process was they did not disclose the salary. they dodged the questions twice and I think asking it befor eyou do all the virtual interviews is not too early, At leats provide a range which they refuse. Then again in the interview they keep this for the very last part of the interview where they directly ask you how low will you go for the first 3 months, how low wil you work for after the first three months. My recomendation is if you're okay with 700$ USD a month. Take this job however this company does not pay more than this.
I applied online. The process took 4 weeks. I interviewed at SupportYourApp (Yokohama, Kanagawa) in Apr 2025
Interview
if you apply for this company, you will get a email in couple of weeks.
And then you need to take a recording interview. There are about 12questions. about availability, 2nd language like that.
the recruitment team sended me a interview link that i´ve must answer on video takes about my career, my professional skills, avaiablity and other specific topics about the KYC specilist
Interview questions [1]
Question 1
1.
Are you available for a full-time position?
When will you be able to start a new role?
2.
This is a full-time position: 2 flexible days off and 5 shifts from Monday to Sunday.
Each week you rotate 3 shifts:
Morning
Evening
Night shifts
Would you be comfortable with this schedule?
3.
Do you have any extra activities such as university studies, courses, a freelance position, or another employment? If yes, what is its schedule?
Previous experience
4.
Tell us about your professional experience and the responsibilities you had in each position.
5.
Can you describe your experience with KYC (Know Your Customer) processes?
6.
How do you verify if a document is authentic during KYC?
7.
Are you proficient in the use of any customer service software?
Cooperation
8.
Have you heard of the Independent Contractor cooperation type? Is this type of contract acceptable to you?
9.
What is your desired gross compensation for this role (in USD)?